UC.NOW Features

Agent Tools

Agent-To-Agent Messaging

  • Allows backend communication between agents for advice, additional information, approvals & more

Incoming Call Alert

  • Allows an idle agent to work on something else while waiting for an incoming chat request
  • Notifies an online agent via email when there’s an online customer waiting

3-Way Group Chat with 2 Agents

  • Invite another agent to join the chat and assist with the discussion as needed

Pre-loaded File Library

  • Preload frequently-used files for quick & easy sharing during chats

Access To Logs & Recordings

  • Agents can retrieve past chat logs & voice/video recordings to help with follow-ups

Hide “Live Chat” Button

  • Chat button will not be displayed onscreen when agents are offline or not available

Canned Messages

  • Pre-define frequently-used greetings & phrases for quicker responses during chats

Card Scan App

  • Scan to digitize name cards for upload to UC.NOW Phonebook. Add in other information about each contact while the memory is still fresh
  • Allows scheduling chats right away to promptly follow up