UC.NOW Features

7X24 Self-Service @ SAC ( System Administration Console )

Full backend functionality at your disposal any time for frequently performed administrative functions. Just to name a few:

  • Company profile management
  • License assignment
  • Agent profile management
  • Team/Department setting
  • ”Chat Satisfaction Rating” - settings & reports

Access to Business Intelligence

  • Real-time traffic statistics & reports
  • Chat logs & call recordings
  • Billing information & online payment
  • Agent & Manager performance dashboards