UC.NOW Features

Communicate

Instant Text Chat

  • The most popular method for real time communication

Instant Voice Chat

  • Talk to an agent without leaving the website, eDM, email or mobile app

Instant Video Chat

  • Online “show & tell”.  Seeing is believing

Multi-Mode Chat

  • Add voice or video chat to an existing live text chat for a concurrent dual mode session
  • Can also switch between voice &  video chat mid-session

One-Way / Two-Way Video Chat

  • Customers can choose whether to reveal their visual to agents during a live video chat