List of Plans

Scalable Plans For Different Customer Engagement Needs

Lite Plan

  • Starting to provide customer
    contact channels
  • Interested in trying
    Real Time Chats
Schedule A Demo
  • Unlimited "U-Chat-Now" Text Chat 7 X 24  Daily
  • 1 Concurrent Chat Session
  • 30-day Chat History

Basic Plan

  • Looking to expand to
    more customer contact channels 
  • Fluctuating incoming call requests,  depending on seasonality & level of "push" promotions
  • Text chats? Definitely!
  • Not sure about the volume of
    audio & video chats
Schedule A Demo
  • Unlimited "U-Chat-Now" Text Chat Monthly
  • 1000 Minutes "U-Talk-Now" Audio Chat Monthly
  • 1 Concurrent Chat Session
  • 1 Year Text Chat History Storage
  • 7-day Audio Chat Recording Retrieval

Advanced Plan

  • Quite established with your sales &  customer service hotlines 
  • Looking for differentiation to traditional contact channels to meet the needs of today's digital consumers
  • Multi-mode chats
    definitely a good idea!
  • Want to strengthen real-time "Show-and-Tell" abilities online
Schedule A Demo
  • Unlimited "U-Chat-Now" Text Chat Monthly
  • 1000 minutes "U-See-Now" Video Chat Monthly
  • 1 Concurrent Chat Session
  • 1 year Text Chat History Storage
  • 7-day Audio / Video Chat Recording Retrieval

All-You-Can-Use Plan

  • Very established with your sales & customer service structure
  • Looking for differentiation to traditional contact channels to meet the needs of today's digital consumers
  • Multi-mode chats
    definitely a good idea!
  • Already running 7 X 24 X 365 service
Schedule A Demo
  • Unlimited "U-Chat-Now" Text Chat 7 X 24  Daily
  • Unlimited "U-Talk-Now" Audio Chat or "U-See-Now" Video Chat 7 X 24 Daily
  • Unlimited Concurrent Chat Sessions
  • 180-day Chat History
  • 7-day Audio / Video Chat Recording Retrieval

Compare Our Plans

Lite Plan Basic Plan Advanced Plan All-You-Can-Use Plan
Features
Communication
"U-Chat-Now" Instant Text Chat Yes Yes Yes Yes
"U-Talk-Now" Instant Voice Chat Yes Yes
"U-See-Now" Instant Video Chat Yes Yes
Multi-Mode Chat Yes Yes Yes
One-Way / 2 Way Video Chat Yes Yes
Collaboration
Screen Sharing Yes Yes
File Sharing Text Files - Shared Files On File Library Yes Yes Yes Yes
Audio/Video Files - Shared Files On File Library Yes Yes Yes Yes
URL Sharing Yes Yes Yes Yes
Co-Browsing Estimate By Q3 2018 Estimate By Q3 2018
Whiteboard & Annotation Estimate By Q3 2018 Estimate By Q3 2018
Never Miss A Call
Offline Messages Yes Yes Yes Yes
Chat Scheduler Yes Yes Yes Yes
Pre-Scheduled Chat Reminder Yes Yes Yes Yes
Phone Book Yes Yes Yes Yes
Agent Tools
Agent-To-Agent Messaging Yes Yes Yes
Incoming Call Alert Yes Yes Yes Yes
3-Way Group Chat Yes Yes Yes Yes
Pre-loaded File Library Text & Multimedia Files 1 GB Per Company 1 GB Per Company 1 GB Per Company
Access To Logs & Recordings Yes Yes Yes Yes
Cloud Storage Capacity
Hide"Live Chat" Button When Offline Yes Yes Yes Yes
Canned Messages (100 Messages Per Company) Yes Yes Yes Yes
System Administration Console Self Help
Company Profile Management Company Logo Placement Yes Yes Yes Yes
Edit Background Theme Colour Selection Yes Yes Yes Yes
License Assignment Yes Yes Yes Yes
Chat Settings Yes Yes Yes Yes
Billing & Payment Record Retrieval Yes Yes Yes Yes
Agent Profile Management Login Yes Yes Yes Yes
Screen Name & Image Yes Yes Yes Yes
Service Access Privilege Yes Yes Yes Yes
Edit Canned Messages Yes Yes Yes Yes
Notification Settings Yes Yes Yes Yes
Team/Department Setting Yes Yes Yes Yes
"Chat Satisfaction Rating" Setting Yes Yes Yes Yes
Access "Chat Satisfaction Rating" Report Yes Yes Yes Yes
Chat Statistics Reports Yes Yes Yes Yes
Text Chat Log Retrieval ( 1 Year ) Yes Yes Yes Yes
Audio/Video Chat Recording Retrieval (7 Days) Yes Yes Yes
Knowledge Base - FAQ & User Manuals Yes Yes Yes Yes
Chat Statistics Reports Yes Yes Yes Yes
Technical Assistance
Telephone Hotline Support 9am-6pm Work Days 9am-6pm Work Days 9am-6pm Work Days
Email Support 9am-6pm Work Days 9am-6pm Work Days 9am-6pm Work Days 9am-6pm Work Days
Live Chat Support 9am-6pm Work Days 9am-6pm Work Days 9am-6pm Work Days 9am-6pm Work Days

Communication

"U-Chat-Now" Instant Text Chat

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

"U-Talk-Now" Instant Voice Chat

  • Lite Plan: No
  • Basic Plan: Yes
  • Advanced Plan: No
  • All-You-Can-Use Plan: Yes

"U-See-Now" Instant Video Chat

  • Lite Plan: No
  • Basic Plan: No
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Multi-Mode Chat

  • Lite Plan: No
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

One-Way / 2 Way Video Chat

  • Lite Plan: No
  • Basic Plan: No
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Collaboration

Screen Sharing

  • Lite Plan: No
  • Basic Plan: No
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

File Sharing

  • Text Files - Shared Files On File Library:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes
  • Audio/Video Files - Shared Files On File Library:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes

URL Sharing

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Co-Browsing

  • Lite Plan: No
  • Basic Plan: No
  • Advanced Plan: Estimate By Q3 2018
  • All-You-Can-Use Plan: Estimate By Q3 2018

Whiteboard & Annotation

  • Lite Plan: No
  • Basic Plan: No
  • Advanced Plan: Estimate By Q3 2018
  • All-You-Can-Use Plan: Estimate By Q3 2018

Never Miss A Call

Offline Messages

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Chat Scheduler

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Pre-Scheduled Chat Reminder

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Phone Book

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Agent Tools

Agent-To-Agent Messaging

  • Lite Plan: No
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Incoming Call Alert

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

3-Way Group Chat

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Pre-loaded File Library

  • Text & Multimedia Files:
    • Lite Plan: --
    • Basic Plan: 1 GB Per Company
    • Advanced Plan: 1 GB Per Company
    • All-You-Can-Use Plan: 1 GB Per Company

Access To Logs & Recordings

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Cloud Storage Capacity

  • Lite Plan: --
  • Basic Plan: --
  • Advanced Plan: --
  • All-You-Can-Use Plan: --

Hide"Live Chat" Button When Offline

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Canned Messages (100 Messages Per Company)

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

System Administration Console Self Help

Company Profile Management

  • Company Logo Placement:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes
  • Edit Background Theme Colour Selection:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes
  • License Assignment:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes
  • Chat Settings:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes

Billing & Payment Record Retrieval

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Agent Profile Management

  • Login:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes
  • Screen Name & Image:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes
  • Service Access Privilege:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes
  • Edit Canned Messages:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes
  • Notification Settings:
    • Lite Plan: Yes
    • Basic Plan: Yes
    • Advanced Plan: Yes
    • All-You-Can-Use Plan: Yes

Team/Department Setting

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

"Chat Satisfaction Rating" Setting

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Access "Chat Satisfaction Rating" Report

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Chat Statistics Reports

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Text Chat Log Retrieval ( 1 Year )

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Audio/Video Chat Recording Retrieval (7 Days)

  • Lite Plan: No
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Knowledge Base - FAQ & User Manuals

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Chat Statistics Reports

  • Lite Plan: Yes
  • Basic Plan: Yes
  • Advanced Plan: Yes
  • All-You-Can-Use Plan: Yes

Technical Assistance

Telephone Hotline Support

  • Lite Plan: --
  • Basic Plan: 9am-6pm Work Days
  • Advanced Plan: 9am-6pm Work Days
  • All-You-Can-Use Plan: 9am-6pm Work Days

Email Support

  • Lite Plan: 9am-6pm Work Days
  • Basic Plan: 9am-6pm Work Days
  • Advanced Plan: 9am-6pm Work Days
  • All-You-Can-Use Plan: 9am-6pm Work Days

Live Chat Support

  • Lite Plan: 9am-6pm Work Days
  • Basic Plan: 9am-6pm Work Days
  • Advanced Plan: 9am-6pm Work Days
  • All-You-Can-Use Plan: 9am-6pm Work Days