List of Plans

Scalable Plans For Different Customer Engagement Needs

U-Chat-NOW

  • Just Starting To Provide Customer Contact & Engagement Channels
  • Interested in trying Real Time Chats
Schedule A Demo
  • Unlimited Text Chat 7 X 24  Daily
  • Chat Scheduler
  • 30-day Text Chat Log Retrieval
  • Chat Statistics Reports

U-Talk-NOW

  • Expanding To More Customer Contact & Engagement Channels 
  • Fluctuating Incoming Call Requests,  Depending On Seasonality & Level Of "Push" Promotions
  • Not sure about the volume of audio & video chats
Schedule A Demo
  • Unlimited Text Chat Monthly
  • 1,000 Minutes Audio Chat Monthly
  • Agent-To-Agent Messaging
  • 1GB File Library With Embedded Video
  • Phone Book 
  • Chatroom URL for eDM
  • 7-day Audio Chat Recording Retrieval

U-See-NOW

  • Established sales &  customer service hotlines 
  • Looking for differentiated customer engagement channels to meet the needs of today's digital consumers
  • Multi-mode text + audio/video chats more user-friendly
  • Want to strengthen real-time "Show-and-Tell" abilities online
Schedule A Demo
  • Unlimited Text Chat Monthly
  • 1,000 minutes Audio + Video Chat Monthly
  • One-Way or Two-Way Video Chat
  • QR Code To Chat
  • 7-Day Audio / Video Chat Logs Retrieval

Compare Our Plans

U-Chat-NOW U-Talk-NOW U-See-NOW
Features
Engagement Channels
Website Chat Icon Yes Yes Yes
Chatroom URL For Email/eDM Yes Yes
SMS to Chat (Additional By-Usage Charge Applies) Yes Yes Yes
QR Code To Chat Yes Yes
Chat Request From UC.NOW Phone Book Yes Yes Yes
Communication
Text Chat Unlimited Unlimited Unlimited
Audio Chat 1,000 Minutes Per Month
Audio & Video Chat Combined 1,000 Minutes Per Month
Multi-Mode Chat Yes Yes
One-Way/Two-Way Video Chat Yes
3-Way Group Chat Yes Yes Yes
Collaboration
Screen Sharing (Counted As Video Chat) Yes
File Sharing - Text & Media Files Yes Yes Yes
Agent Tools
Pre-loaded File Library 1GB Per Company 1GB Per Company
Agent-To-Agent Messaging Yes Yes
Schedule A Chat Yes Yes Yes
Incoming Call Alert & Pre-Scheduled Chat Reminder Yes Yes Yes
Greeting & Canned Messages Yes Yes Yes
"Customer Satisfaction Rating" Chat Survey Yes Yes Yes
Hide Website Chat Icon When Offline Yes Yes Yes
UC.NOW Phone Book Yes Yes Yes
Chat Mobile App For Agent Yes Yes Yes
System Administration Console Self-Help
Company Profile Management Company Logo Placement Yes Yes Yes
Edit Background Theme Colour Selection Yes Yes Yes
License Assignment Yes Yes Yes
Chat Settings Yes Yes Yes
Agent Profile Management Login Yes Yes Yes
Screen Name & Image Yes Yes Yes
Software Access Privilege Yes Yes Yes
Agent Roster Yes Yes Yes
Team/Department Setting Yes Yes Yes
Chat Statistics Reports Yes Yes Yes
Chat Environment Management File Library Yes Yes Yes
Canned Message Yes Yes Yes
Greeting Message Yes Yes Yes
Chat Survey Yes Yes Yes
Offline Message Management Yes Yes Yes
Chat Scheduler Management Yes Yes Yes
Text Chat Log Retrieval ( 1 Year With Active License) Yes Yes Yes
Audio/Video Chat Recording Retrieval (7 Days With Active License) Yes Yes
Audit Trail Yes Yes Yes
User Manuals Yes Yes Yes
Technical Assistance
Set-Up Assistance & User Training Fee Waived For 1 Day Fee Waived For 1 Day Fee Waived For 1 Day
Telephone Hotline Support 9am-6pm Work Days 9am-6pm Work Days
Email Support 9am-6pm Work Days 9am-6pm Work Days 9am-6pm Work Days

Engagement Channels

Website Chat Icon

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Chatroom URL For Email/eDM

  • U-Chat-NOW: No
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

SMS to Chat (Additional By-Usage Charge Applies)

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

QR Code To Chat

  • U-Chat-NOW: No
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Chat Request From UC.NOW Phone Book

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Communication

Text Chat

  • U-Chat-NOW: Unlimited
  • U-Talk-NOW: Unlimited
  • U-See-NOW: Unlimited

Audio Chat

  • U-Chat-NOW: No
  • U-Talk-NOW: 1,000 Minutes Per Month
  • U-See-NOW: --

Audio & Video Chat

  • U-Chat-NOW: No
  • U-Talk-NOW: No
  • U-See-NOW: Combined 1,000 Minutes Per Month

Multi-Mode Chat

  • U-Chat-NOW: No
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

One-Way/Two-Way Video Chat

  • U-Chat-NOW: No
  • U-Talk-NOW: No
  • U-See-NOW: Yes

3-Way Group Chat

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Collaboration

Screen Sharing (Counted As Video Chat)

  • U-Chat-NOW: No
  • U-Talk-NOW: No
  • U-See-NOW: Yes

File Sharing - Text & Media Files

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Agent Tools

Pre-loaded File Library

  • U-Chat-NOW: No
  • U-Talk-NOW: 1GB Per Company
  • U-See-NOW: 1GB Per Company

Agent-To-Agent Messaging

  • U-Chat-NOW: No
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Schedule A Chat

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Incoming Call Alert & Pre-Scheduled Chat Reminder

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Greeting & Canned Messages

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

"Customer Satisfaction Rating" Chat Survey

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Hide Website Chat Icon When Offline

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

UC.NOW Phone Book

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Chat Mobile App For Agent

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

System Administration Console Self-Help

Company Profile Management

  • Company Logo Placement:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Edit Background Theme Colour Selection:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • License Assignment:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Chat Settings:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes

Agent Profile Management

  • Login:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Screen Name & Image:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Software Access Privilege:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Agent Roster:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Team/Department Setting:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes

Chat Statistics Reports

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Chat Environment Management

  • File Library:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Canned Message:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Greeting Message:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes
  • Chat Survey:
    • U-Chat-NOW: Yes
    • U-Talk-NOW: Yes
    • U-See-NOW: Yes

Offline Message Management

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Chat Scheduler Management

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Text Chat Log Retrieval ( 1 Year With Active License)

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Audio/Video Chat Recording Retrieval (7 Days With Active License)

  • U-Chat-NOW: No
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Audit Trail

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

User Manuals

  • U-Chat-NOW: Yes
  • U-Talk-NOW: Yes
  • U-See-NOW: Yes

Technical Assistance

Set-Up Assistance & User Training

  • U-Chat-NOW: Fee Waived For 1 Day
  • U-Talk-NOW: Fee Waived For 1 Day
  • U-See-NOW: Fee Waived For 1 Day

Telephone Hotline Support

  • U-Chat-NOW: No
  • U-Talk-NOW: 9am-6pm Work Days
  • U-See-NOW: 9am-6pm Work Days

Email Support

  • U-Chat-NOW: 9am-6pm Work Days
  • U-Talk-NOW: 9am-6pm Work Days
  • U-See-NOW: 9am-6pm Work Days