A Better Way To Engage Today’s Digital Customer
Discover It NOW!
Proactively Reach Out - Sell Smarter. Close Deals Faster.
A Picture Tells A Thousand Words
- Increase conversion rates. Engage leads proactively to prevent drop-off before completing the transaction
- In addition to text chats, add voice chat into the formula. Queries & hesitations can often be settled more quickly when explained verbally
- Do an online video “Show-and-Tell”. Seeing is believing. Demonstrations can be very convincing
Add A Friendly Face - Create A Memorable Online Service Experience
- Enhance an otherwise impersonal digital experience with human touch
- A combination of text, voice and video chat together with collaboration tools make customer engagement easier and shorter
- Enjoyable business-to-consumer (B2C) experiences build brand loyalty through differentiation
Enhanced Call-To-Action For Digital Promotions
- Instead of access to your website from email & mobile push promotion mailers, why not give one-click access directly to live agents on standby instead?
- Direct access to live agents on standby from eDM promotions converts interests to sales
- Convert more interested customers from merely “Find Out More” to “Buy Now”
Customer Engagement Without Borders
- 7X24X365 interactions with your customers around the world? All that’s needed are Internet-enabled devices with WebRTC-supported browsers. No travelling or long distance phone calls required.
Engage Smarter. Make It ”One-Click Easy”
From Your Website or Mobile Apps
- Today’s “Autonomous Customer” prefers to look to the web & mobile apps for information first. However, what if he/she’s looking for is not available online?
- “Self-Service Is Only Attractive When Supported”. Real time chats with agents standing by are gaining popularity with digital-savvy customers
- Make It Easy: Let your customers chat with agents standing by instantly without leaving the current screen to reach for a phone
- Make It Now: Start chat immediately by clicking on the live chat button. No need to wait for replies to enquiry emails